受け取っていません

have not received

→ 受け取る
phrase Rare #32,772
have not received Polite negative form of 受け取っています. Usually means that something has not been received; 受け取る can also mean “to take” or “to interpret,” depending on context.
JA: まだ荷物を受け取っていません。
EN: I haven't received the package yet.

残念ながら私ども貴社からのお返事受け取っていません

Unfortunately, we have not received a response from your company.

お返事を待っているのですが、まだ受け取っていません

I'm waiting for a reply, but I haven't received one yet.